Support
Service / Support Hotline and Email
Phone:
Hotline international: +49 (0) 1805 75 70 70
MO-FR 08:00 - 20:00, SA 10:00 - 18:00
Hotline USA: +1 877 364 2915
MO-FR 8:00am - 8:00pm, SA 10:00am - 6:00pm
E-Mail: (only for Europe)
only for USA:
Aftersales Service and Support
- single point of contact (SPOC) - one Hotline for all european countries
- available 6 days a week
- repair or 1:1 exchange
- unique service system - constant and detailed information for the client about the progress of service
Step 1
Client call to Hotline
- automatic message to client that his call was received
- submission of ticket number
Step 2
help is not possible
- client receives return service documents
Step 3
on reception of parcel
- client receives message that his parcel has been received
Step 4
inspection report
- client receives message of the content
- this step considerably reduces the risk of fraud
Step 5
Service report
- client receives message of service / maintainance and shipment details
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